Questions
What you need to know.
The Mask
A self-heating eye mask that reaches 40°C — the exact temperature clinically shown to unblock the meibomian glands responsible for dry eye. It also activates the parasympathetic nervous system, signalling to your body that it is time to rest. No charging. No setup. Open the pouch and it begins.
The mask contains a natural iron powder core that reacts with oxygen the moment the pouch is opened. This reaction produces consistent, controlled warmth for 30 to 45 minutes — similar to a warm compress but without the mess or the cooling down too quickly.
No. The warmth is gentle and intentional — not intense. Most women describe it as feeling like a warm hand placed over their eyes. If you have particularly sensitive skin, we recommend testing with a thin layer of fabric between the mask and your skin on first use.
Yes. The Ardour Mask is designed for nightly use. Consistency is where the results compound — meibomian gland function improves over time with regular heat therapy. Most women notice the difference most clearly on the nights they skip it.
No. Each mask is single-use by design. Hygiene matters around the eye area, and single-use ensures every mask performs exactly as it should — consistent heat, consistent comfort, every night.
Absolutely. Many women reach for it on long flights, early trains, or long drives. It is small enough for a handbag or carry-on and works wherever the night — or the need for quiet — finds you.
Menopause & Dry Eye
Falling oestrogen and androgen levels during perimenopause and menopause cause the meibomian glands — around 30 tiny oil-secreting glands lining each eyelid — to atrophy. Their output thickens and blocks, reducing the protective oil layer of your tear film. The result is eyes that burn, grit, sting, and water. It is hormonal, not imaginary, and it affects an estimated 61% of women in the menopausal transition.
Drops replace the tears temporarily but do not address the underlying cause. If the meibomian glands are blocked, the tear film will continue to break down as quickly as you replenish it. Heat therapy targets the glands directly — softening the blockage and allowing them to function as they should.
Most women feel relief from the very first night — the warmth soothes immediately. For the underlying dry eye to improve, consistency matters. Women who use the mask nightly typically notice a meaningful shift between nights seven and fourteen. By night thirty, most describe it as something they protect.
Orders & Delivery
Worldwide. Delivery times and costs are shown at checkout depending on your location.
UK mainland orders are dispatched within 1 to 2 working days. You will receive a tracking link the moment your order leaves us.
Yes. You can pause or cancel your subscription after your second delivery, with no questions asked. Log into your account or email us at hello@ardourandvale.com and we will take care of it.
Email hello@ardourandvale.com. Every message is read and replied to personally. We will make it right.
Returns & Refunds
We offer a 30-day satisfaction guarantee. If the masks are not working for you, contact us within 30 days of receiving your order and we will arrange a full refund — no return of opened product required. Unopened packs can be returned within 30 days for a full refund including original postage.
Email hello@ardourandvale.com with a photo of the damaged item and your order number. We will send a replacement by return — no forms, no friction.
Once approved, refunds are processed within 2 working days and typically appear in your account within 5 to 10 working days depending on your bank.
The Ritual
A box of 15 individually wrapped, disposable self-heating eye masks. Each one activates the moment you open it — reaching a gentle, soothing warmth that lasts around 30 minutes.
Perfect for your bedside table, your handbag, or your office desk. Take them on flights, trains, and anywhere you need a moment of calm.